Brief about Pandemic
During December 2019, the outbreak of Coronavirus hit China, and it begins from the city of Wuhan; it is the province of Hubei. COVID-19, the novel Coronavirus, causes this disease. With its origin from China during December last year, it has been spreading around the globe widely. An estimated amount of 116 countries of the world are affected by this disease. During the short time of 3 months, it has turned into a terrible pandemic. The situation in Italy, Iran, and Spain is terrible and getting severe day by day. US local health department is working with WH0 ministries of health to control the critical condition of the outbreak. Many countries have declared an emergency due to this pandemic, as it is affecting the whole world in a very negative way. The outbreak is getting severe due to the spread of illness through travel and social interactions.
How is it affecting the business sector?
With the widespread of COVID-19 disease, the economy of the world is fighting to survive during such a severe crisis. The US health community services are entirely focused on controlling the pandemic from turning into an outbreak within the US. World business leaders are rumbling to handle this wide variety of problems. The economy of the US is facing slumping in sales and supply chain management issues to keep the employees healthy. The authorities want to ensure the wellbeing of their workers so both their workflow and health are secured.
How to survive business in this outbreak?
The business sector and economy of the world are in a horrific situation; most of the countries are putting their best resources into Healthcare sectors. Under this desperate situation, the US nation has built its mind for remote working right now. They got the financial security slip in the form of President Trump’s recently passed bills. In this moment of panic, companies and workers are trying their best to be productive and provide their services remotely. The new tools like Slack and Zoom are supporting to promote remote working trends due to coronavirus pandemic. The petroleum price is getting down globally; it is adding fuel to the fire. It has become pretty clear that practicing ‘Social distance’ is the best solution to the current
Which business is still working?
The important thing is that working remotely is the most effective way to restructure the organizational process for secure Communications. It works with the boost of socialization skills through the coordination. It’s about making it possible to work in a given schedule to achieve all the respective goals. The company can focus on a few elements to ensure that productivity is still attainable during remote hours. They should have software like Skype and Zoom, that’s not only for communication but for a face to face conversation where necessary. Here the wireless and broadband industry is playing the role of a steering wheel for the welfare of the economy. They connect the sources to give support and motivation for contributing to efficient communication as the pillars to stabilize the economy.
Here the companies working with the most substantial stakeholders have their chances for survival in this crisis because they can co-ordinate to plan and gain knowledge from the others to take their business out of any ongoing or upcoming issues. The Economist is encouraging the capitalists for the local and regional suppliers to get back on the track. During these pandemic times, medical facilities are striving to achieve adequacy in the public health care system for providing quick access to Healthcare emergency and child care. At the same time, the Universal broadband system and the internet can educate the people for the reliability of skills. The health care sector is under immense pressure for the past few months, and they can better switch on cold calling to help people in need of support. It will be boosted to increase capital stocks. E-commerce and the banking sector are gaining insight from this unexpected situation to go for cold calling. Still, the US is proving to be the most concerned country about the health safety of their employees.
Which services are facing the threats?
All organizations in the US rely on technological tools to work more effectively and to conduct business. They got the freedom now to work remotely; it is to realize that they have to handle the situation without face to face meetings. Most of the business sectors can depend on cold calling, but some companies are in real danger, where this approach is not going to work well.
These are travel businesses, airline industries, hotels, tourism, and hospitality sectors. Their profit and revenue are declining day-by-day. Still, they have a severe threat of getting into trouble by lack of finances. They have to provide an intensive medical testing system along with intense pressure from higher authorities in medical concerns. Here we can observe that any kind of cold calling would not be helpful for these business sectors. People are afraid to travel as it is becoming the most potent source of spreading the virus. Entertainment and media industries are also facing severe loss due to lockdowns and outbreaks. They need support systems for upcoming financial gaps, all these sectors are working on telesales marketing to get new business, but it’s not an overnight process. Many resources of the economy are fully occupied with settling health care management.
The supply chain management system is in crisis due to dependency on China for raw materials and other products. It is the biggest drawback of the coronavirus outbreak that the services industry is not able to generate revenues. Manufacturers can try to work overtime to compensate for the loss of production; it will help them to fill up the demand. Unfortunately, the service sector doesn’t have any solution for revenue generation.
What should be the next step?
Customer Services is a slightly more manageable field of work as compared to other departments as the digital advancement of companies can allow them to prefer telesales and online means to appease customers. Equipping yourself to deal with queries and concerns through online resources can be an achievable target during a condition as serious as of now.
Customer Service, fortunately, comes in more than one form, which includes internet-based availing of communication and brand management. Here are some measures you can take to optimize your customer service during such hard times:
– Ensure that all your customer service representatives have suitable gears for working remotely, it involves having a stable internet connection as well.
– Use your site to communicate your refined/temporary means of communication until its safe to operate from your headquarters/office.
– You can let the targeted audiences know how exactly they can find you by providing them with alternative numbers/means of contact so your communication is not disrupted.
– If you have any contact sources attached to your physical office, redirect their activity through software to your place so you can keep track of your team and their progress daily.
The current scenario of Coronavirus challenges demand exceptional organizational skills to deal with honesty and should have the power to speak the truth. The Coronavirus economical challenge places considerable responsibility on the senior management to maintain that past trust-based relationship with the team members. US President Trump has recently passed a bill to make sure that American employees will get paid leave benefits. This law order also promises for the testing if anyone needs it for the detection of Coronavirus. It increased the chances of getting businesses through cold callings in various service sectors. People can hope for the best to come out this entire crisis very soon still. They need to be extra vigilant and active to fight with Coronavirus.